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ITIL, or Information Technology Infrastructure Library, is a framework designed to provide guidance for IT service management. It is widely recognized as the industry standard for IT service management, with over 2 million IT professionals certified in ITIL worldwide. The ITIL 4 Foundation Exam is the entry-level certification in ITIL 4, the latest version of the ITIL framework.
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ITIL 4 Foundation Exam Sample Questions (Q334-Q339):
NEW QUESTION # 334
Which dimension considers how knowledge assets should be protected?
Answer: A
NEW QUESTION # 335
Which statement about the 'change enablement' practice is CORRECT?
Answer: C
NEW QUESTION # 336
Which BEST describe the focus of the 'think and work holistically' principle?
Answer: B
Explanation:
Think and work holistically
No service, practice, process, department, or supplier stands alone. The outputs that the organization delivers to itself, its customers, and other stakeholders will suffer unless it works in an integrated way to handle its activities as a whole, rather than as separate parts.
https://www.bmc.com/blogs/itil-guiding-principles/#:~:text=5.,rather%20than%20as%20separate%20parts.
NEW QUESTION # 337
Which is a purpose of the 'engage' value chain activity?
Answer: D
NEW QUESTION # 338
Which TWO of the following statements are MOST associated with the optimize and automate' guiding principle?
1. It is important to assess which method of communication is appropriate 'or each type of stakeholder.
2. Complex systems should be designed with an understanding of how the components' parts are related.
3. Organizations should consider whether technology could improve the eficiency o' manual processes.
4 It is important to understand the organization's objectives when assessing the impact of potential improvements.
Answer: D
Explanation:
Explanation
You need to use all of your resources as effectively and efficiently as you can. This means that you should automate wherever you can, and use people only for tasks that can't be automated. It also means that you need to think carefully about what you can automate and about the circumstances where only a person will do; and about simplifying those processes you do decide to automate to eliminate wasteful or inefficient steps.
You should always optimize the work BEFORE you automate it, as automating something that is inefficient or ineffective may just result in you doing the wrong thing faster!
https://www.sysaid.com/blog/itil/the-7-guiding-principles-of-itil-4-practical-advice-to-help-you-make-decisions
NEW QUESTION # 339
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